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Just letting our community know - yesterday I received a call from a caller claiming that he was a Telstra rep and that they can see there are hackers trying to get on to my computer. I asked for his employee ID and he put me through to 2 people. One guy saying he was the supervisor and the next a lady who claimed she was a technician support. She got me to get on my laptop (runs windows) and gave me a few commands to put in. It was to open up the command window (from run - which is control and the window symbol) then asked me to put in a few other commands. A list of ports were shown on screen and she read out some digits to confirm they were correct on my screen which they were. She then told me to put in in the run window and press enter which I did and it opened up to a website.

She asked me to click on Join Remote Control Session which i clicked and then decided not to go ahead with it. I had doubts with it right from the beginning but still followed instructions as she was adamant she was from Telstra. But when I saw the website that opened up it confirmed - this was definitely not from Telstra. They said they were calling from North Ryde NSW. I called up a Telstra consultant and she affirmed me that they will never call a customer for technician support - the customer has to make contact with Telstra first.

So just a warning to our Telstra community. Don't make the same mistake I did on entertaining callers as such.

Hi gains1, if you were contacted by someone claiming to be from Telstra without any prompts from yourself, and they have requested to remote access your computer this is definitely not from us. I can confirm for you that we will never proactively contact you for things like viruses or other security issues etc on your personal computer. This is because we do not monitor member devices. I'd recommend running a reputable security program on your PC to detect any malware that may have been installed on your computer as soon as convenient. This happened to me too, yesterday.

Foolishly I went through the motions as they seemed so convincing. However, I immediately called my bank and they have frozen my accounts until they send me a new password for online banking. I then called Telstra and they confirmed it was not them, they never make these type of calls. He suggested I set up a password to ask the caller what it is, not the password I use to log in but a phone password for the caller to tell me, in order to confirm they are genuinely from Telstra. I also called the Transport Department regarding my Driver's Licence and they told me to report it to the police as they needed to report it to the Transport Department.

The Police advised me to report the occcurrence it on the ACORN site (Australian Cybercrime Online Reporting Network) which I did. Of course I also changed my password on other sites such as PayPal and eBay, etc. And Medicare will send me a new updated card. I wish I had read this thread before but then we tend not to check on things like this until after the event. Another thing is, after being asked, I told Telstra the caller's name was Sam and he said the names they use begin with one of three initials, which I won't reveal here in case the Hackers see this message. But S was not one of them.

This one below however is something to keep an eye out on as it looks like someone has put in a bit of effort to make it look as it is legitimately from Telstra. As you can see from the above email, the only thing that suggests that this email could be fraudulent is the poor grammar. How this scam works. You receive a phone call out of the blue from someone claiming to be a representative of Telstra or Telstra BigPond®. They may sound like the real deal, claiming to be from ‘Telstra Technical Support’ and using technical jargon. Interestingly this is posted just after the report that scams cost Australians millions per year. It's a scam that it has taken this long for such a basic 'feature' to be added to Telstra's.

'Sam' had an Indian accent by the way. Wrote: Just letting our community know - yesterday I received a call from a caller claiming that he was a Telstra rep and that they can see there are hackers trying to get on to my computer. I asked for his employee ID and he put me through to 2 people. One guy saying he was the supervisor and the next a lady who claimed she was a technician support. She got me to get on my laptop (runs windows) and gave me a few commands to put in.

It was to open up the command window (from run - which is control and the window symbol) then asked me to put in a few other commands. A list of ports were shown on screen and she read out some digits to confirm they were correct on my screen which they were. She then told me to put in in the run window and press enter which I did and it opened up to a website. She asked me to click on Join Remote Control Session which i clicked and then decided not to go ahead with it. I had doubts with it right from the beginning but still followed instructions as she was adamant she was from Telstra. But when I saw the website that opened up it confirmed - this was definitely not from Telstra.

They said they were calling from North Ryde NSW. I called up a Telstra consultant and she affirmed me that they will never call a customer for technician support - the customer has to make contact with Telstra first. So just a warning to our Telstra community. Don't make the same mistake I did on entertaining callers as such. I too have just had another phone call, seems to be the third one now, claiming that messages are being sent from my computer to the server. I didn't believe her from the start, so much background noise and they all seem to be half yelling. She got a little irate that I was doubting that she was from 'telstra mother service' and that she could put me though to a technician.

So I sat the phone down for a few minutes and got the message. Hopefully they won't call again!!

When you check the 'eventvwr' part it seems logical because the errors are only there from the last 3 months, but I asked why I can't get my computer tech to fix it and she insisted they could help me today and I wouldn't have to bother my tech. Totally sick of these types. My caller was Anna and said she was based in North Sydney. As if I believe that one too!! She also stated they were a 'rescue service'!!!!!!!!!!!

Don't entertain these people!!! Wrote: Just letting our community know - yesterday I received a call from a caller claiming that he was a Telstra rep and that they can see there are hackers trying to get on to my computer.

I asked for his employee ID and he put me through to 2 people. One guy saying he was the supervisor and the next a lady who claimed she was a technician support. She got me to get on my laptop (runs windows) and gave me a few commands to put in. It was to open up the command window (from run - which is control and the window symbol) then asked me to put in a few other commands. A list of ports were shown on screen and she read out some digits to confirm they were correct on my screen which they were. She then told me to put in in the run window and press enter which I did and it opened up to a website. She asked me to click on Join Remote Control Session which i clicked and then decided not to go ahead with it.

I had doubts with it right from the beginning but still followed instructions as she was adamant she was from Telstra. But when I saw the website that opened up it confirmed - this was definitely not from Telstra. They said they were calling from North Ryde NSW. I called up a Telstra consultant and she affirmed me that they will never call a customer for technician support - the customer has to make contact with Telstra first. So just a warning to our Telstra community. Don't make the same mistake I did on entertaining callers as such.

Telstra Rep here. Got a customer before where they received a scam call pretending to be from Telstra. They're going to ask you to open the Event Viewer by pressing some shortcut keys. You might think that those errors are the one they're telling you about(pls do Google Event Viewer for Windows ). They'll tell you that it needs to be fixed or else, your connection will be cutoff. Once they've got access on your computer, they're going to install some spyware, worse, a malware that will lockout your computer(e.g.: FBI Virus). That's the time you'll know that they're just pure scammers trying to make money from you. They'll ask for some amount in exchange of the unlock password.

If you don't want to pay, only thing you can do is to reformat your computer, you'll lose your files. Or get a local tech to remove the malware via SafeMode. We're not using TeamViewer by the way for remote sessions btw. Wrote: I too have just had another phone call, seems to be the third one now, claiming that messages are being sent from my computer to the server. I didn't believe her from the start, so much background noise and they all seem to be half yelling. She got a little irate that I was doubting that she was from 'telstra mother service' and that she could put me though to a technician. So I sat the phone down for a few minutes and got the message.

Hopefully they won't call again!! When you check the 'eventvwr' part it seems logical because the errors are only there from the last 3 months, but I asked why I can't get my computer tech to fix it and she insisted they could help me today and I wouldn't have to bother my tech. Totally sick of these types. My caller was Anna and said she was based in North Sydney. As if I believe that one too!!

She also stated they were a 'rescue service'!!!!!!!!!!! Don't entertain these people!!! I got the same lady; Yelling, abrupt, brash.

She then used some very naughty words when challenged. These people are trained to sound convincing, and the more they do it, the more they will adapt to users' responses. It's a crude example of social engineering. Always use common sense, never volunteer any personal information, never allow an unknown party access to your device. Had a similar call this evening. They started by saying that they were from Telstra and was i aware that they needed to take down my connection for 15 days as hackers had accessed my account and it had been identified as being attached to cybercrime. My first response was to ask for the employee number, which he gave to me as BL305921.

I knew this was invalid, so asked for his name, he then started screaming at me.until i just hung up. He was however extremely convincing for the first 2 minutes! I know it has all been said before, but I just wanted to let people know this scam is still occurring. I have literally just got off the phone from one of these 'technicians'. I have been called by these people in the past so I was well aware of the scam.

I told the man I was speaking to 'I've just googled exactly what you've told me and it's directed me to the Australian government's scam watch website. So I know you're full of.bleep.' Surprise surprise, he hung up on me.

Please be sure to keep yourself safe from these people. Whenever you get an unsolicited phone call, Google what they say and you're likely to be saved from a regrettable situation. Hey Bultzy, You did exactly the right thing and thanks for letting everyone on here know. In the first instance the best course of action is to report this to the ACCC via the report a scam page here - or by calling them on 1300 795 995. Never give out sensitive information such as account details or credit card information if you are unsure of the authenticity of the caller. Telstra systems have all of your necessary account information and we don't usually make outbound calls of that nature.

If you need to confirm who you're speaking with, Telstra staff will provide you with their employment numbers, calling location, what area we are calling from and what it's in regards to. We will also authorise you at the beginning of the call. You may also ask us anything you wish, regarding your products or services with us, which only we know:-) Hope this helps, stay safe out there. If in doubt, ask a few questions:-) Nick. I received a phone call this morning they claimed to be from Telstra and told me that my internet was being hacked. She asked me to go to my computer and use the RUN; link.

I asked for a reference number and she gave me a number and even offered her employee ID number, she gave me a phone number to call back and check her employment status with Telstra. She stated that she wasn't making me do anything and therefore should trust her (yeah right). While I was on the phone I did a quick google search about Telstra scam calls and saw this website.

I then hung up on her. I called Telstra and reported the call straight away. I don't usually fall for these calls, but this one was very different from the 'Microsoft' ones, that I did wonder. She claimed that the hackers had already downloaded 3 files and I would have received notification that I was running out of data if I new where to look on my computer (that's how they get you in). She wanted to show me where to look and told me that my internet would be cut off if I didn't fix the problem immediately. She even gave me a 1800 number to call to confirm her working status and legitimacy.

When I called Telstra, they explained that is was a hack and that if there is something wrong with the internet connection, they wouldn't notice it before I did and I would be the one needing to report it. They don't make these sorts of calls.

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They were REALLY helpful. They also put me through to the Unwanted Calls department and ran a trace on my phone. If you are receiving these calls, please call 1800 805 996, This is the unwanted calls department and they will help you out. Just a heads up: this same scam (using Teamviewer) is still very much alive. Got a call yesterday from 'Sarah from Telstra' hackers traced back to your account open Terminal (mac) hand over to 'security technician, Eric' go to etc etc.

Only thing to remember is this; Telstra don't make these calls. Either just hang up, give them a few choice words and then hang up, or if you've some spare time, have some fun at their expense as PixelPete above did. Wish I'd have thought of that. They are still at it. On Friday 15 Sept 2017 I was sucked in. The 'fake Telstra' fellow had my Telsta account info to quote to me account number last payment amount to verify himself as a rep and said he had called to help sort out malicous content on my computer. As he prompted me I did the teamviewer download stuff as well, thereby I suspect having my files open for them to 'mine', if they copied them.

As soon as I became suspicious, regretably too late, I turned off the modem and deleted/uninstalled teamviewer. Since, I have changed banking passwords, cancelled credit cards. Etc, but am still spooked about 'identity theft' with the extensive identifying items in my files. Just got one on my home phone claiming to be from Telstra, saying that they were going to turn internet off for 2 hours to speed it up. He asked me to run speedtest.net and tell him the speed. I did and it wasn't crash hot upload speed and he would like me to check my 'system' by typing in eventvwr.

Suspicious, I went to the front door and rang the door bell, said I had to answer it. Put microphone on mute. He was still there a few minutes later. Not sure where he went but is probably now on the phone to someone else. I asked him if my internet was down for 2 hours would my cable TV also be off. I am on cable.

He sidestepped the question. Didn't bother calling Telstra while he was hanging on because it usually takes far too long to get through! Be suspicious. Firstlady23 wrote: Just letting our community know - yesterday I received a call from a caller claiming that he was a Telstra rep and that they can see there are hackers trying to get on to my computer.

I asked for his employee ID and he put me through to 2 people. One guy saying he was the supervisor and the next a lady who claimed she was a technician support. She got me to get on my laptop (runs windows) and gave me a few commands to put in. It was to open up the command window (from run - which is control and the window symbol) then asked me to put in a few other commands. A list of ports were shown on screen and she read out some digits to confirm they were correct on my screen which they were. She then told me to put in in the run window and press enter which I did and it opened up to a website. She asked me to click on Join Remote Control Session which i clicked and then decided not to go ahead with it.

I had doubts with it right from the beginning but still followed instructions as she was adamant she was from Telstra. But when I saw the website that opened up it confirmed - this was definitely not from Telstra. They said they were calling from North Ryde NSW. I called up a Telstra consultant and she affirmed me that they will never call a customer for technician support - the customer has to make contact with Telstra first. I also experienced with these bad guys on last week Saturday 25 Nov 17 about 2:30 PM. I received a first call from a caller claiming that she was a Telstra rep and when I asked her Telstra ID but she hung up, few minutes later she called in again and when she told her CLID number is D110430 and her name is Rachel Lima.

Their technique in my case are are mostly same as 'firstlady 23' and their call number was from +61 111. Foolishly I followed their instruction and installed Teamviewer 6 into my laptop but when I refused to run the program, she started to screaming, y elling, abrupt, brash. She then used some very naughty words when challenged. She told that Telstra will disconnect my internet as I am supporting the hackers and don't help them to solve the problems. I also had doubts with it right from the beginning but still followed her instructions to run the program teamviewer 6 in my laptop. After that she hanged over to another man claimed that he is a Telstra Security officer and his name is Kevin Woods, he explained about many IP addresses tried to accessing to my laptop in recent days and asked me do not access to any Banks from any computers and use this laptop only.

He also installed FireFox into my Laptop and asked me further details from my Bank accounts, as soon as I became suspicious, regretably too late but I refused and disconnected my internet and deleted/uninstalled teamviewer and FireFox. I suspect having my files open for them to 'mine', if they copied them.

Since I have changed banking passwords, emails passwords, but am still spooked about 'identity theft' with the extensive identifying items in my files. Sorry about my English. Be suspicious every ones. Hi all - I'm from Brisbane. I'm afraid I'm seriously scared witless at the moment that my wife and I may have been tricked by hackers.

This post is long and doesn't invite reading - but please read it, I'd beg readers, I really need input. Since August, my wife and I have been trying to get connected to the NBN through Telstra. Physical connection to the inside items occurred without real dramas. We were physically connected to HFC technology (today's news reveals what's happened there), just not to the internet. 'NBN systems were down' on the day (28 Sep.) and everything's flowed from there. On 6 November, we complained to the TIO about not being connected. They replied in one of their form letters: ' We have sent this complaint to the area that handles TIO referrals at Telstra Corporation.'

The next day, we received email and phone contacts from, apparently, a Telstra complaints team. They may or may not have been - see my misgivings following re phone numbers and emails. The phone we were called on was 02-8260-0000, which is - from some online comments - a valid number and not from others.

I've tried to get definitive help in various ways (e.g. Phoning 1800 260 270. All unsuccessfully. My wife, anxious to get connected, was happy to accept incoming calls from this number from our Complaints Manager.

My problem is, I (perhaps too paranoid) am not convinced he is/was a Telstra Complaints Manager. 9th November someone purporting to be our Complaints Manager rang after we'd tried unsuccessfully to call him on what appeared a valid complaints number: '1800 135 646 PIN (removed)'. He asked for my wife's full name and date of birth (given over my protests). His solution to our non-connection sounded not right.

He advised our NBN order was 'stuck in the system' and that NBN suggested Telstra 'cancel that order and raise another one'. I could not see how this was capable of fixing the underlying technical issue (HFC technology problems) but we accepted this and awaited events. I'd insisted he send an email confirming this phone call which we received. We'd said we'd be away from Brisbane until the 20th November so did not expect anything till then. After 20th November (also the end of the TIO Complaints Referral Period) we'd heard nothing. Telstra tracker still showed our order 'In Progress'.

25th November - a Saturday - my wife got an email from 'Fiona Hayes, Head of Consumer Service and Contact Centres' (who does not appear to be part of the Telstra Leadership team) alerting us to our new order. (Attached was a pdf very similar to our first order, seemingly with the Bundle details all the same). I used two Telstra Order Trackers (ACCOUNT SERVICES - Track an order - ) and (nbn™ Order Tracker, Track your order - ). The first showed our old order, 'completed' with a box at the top saying 'Problem with our order'. The second, although I entered our old order number, redirected to a new order and showed that in progress. Today, 27 November, our 'Complaint Manager' called to say we were being connected. Were all our CM8200B lights on?

Turn off for 15 seconds and on. 'OK, then NBN will just have to connect to the actual device. He convinced us to give him the CM8200B's MAC number and Serial Number, again with my misgivings. About 2:50 today, my wife informed me we were connected. (Steady lights on CM8200B). She went ahead and connected. And I got caught up in the euphoria of being connected.

BUT, at 2:00 in the morning, you think of things in a different way, hence I'm up and writing now. What doesn't stack up are: 1. The phone number. The request for wife's full name and date-of-birth by the guy calling in. (He tried to get mine when I briefly joined the 9 November conversation, but I dodged that). Both 'Complaints Team' emails we received (from '(at)team(dot)telstra(dot)com' I checked the headers.

I'm no expert, but the numeric IP addresses were IANA addresses, not Telstras. While not failing filters, they didn't get passes. The email I'd demanded from the Complaints Manager had a different email address (below his 'signature') on mouse-hover to the one typed. I got my wife to give me an actual copy of the Fiona Hayes email and its headers likewise had IANA numeric IP addresses. AND a 'dmarc=fail action=none'. This email, and a second 'Fiona Hayes' one come from 'notifications(at)online(dot)telstra(dot)com(dot)au' - not an email address I've been able to verify. The second email, worryingly, advises: 'Your Telstra Broadband Protect order ( removed) is now complete, which means Network Protection is already helping to protect all devices connected to your home broadband service'.

Forgive the excessive length. I'm worried witless if my dear wife isn't. What I'm scared of is, we're connected to the NBN via some very irregular means which is going to exploit us in the long run. If it were as 'simple' as just 'cancelling an order and raising another', I don't think we'd have heard the news today about pulling proposed HFC connections.

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Please, can anybody help? Thank you ausgumbie. Hey ausgumbie, I can appreciate your concerns with the contacts that you have received in relation to the NBN order and complaint and do apologise for any inconvenience that this has caused you With any order there can be issues during a step that can cause the order to become stuck in the system, and it is not uncommon for us to have the existing order cancelled and re-keyed. This will trigger a different order number to be started in the system and should have been confirmed with you as well.

With the complaint that was lodged, we would have had this linked to a reference number starting with SR 1-xxxxxxxxxxxx. I'd be happy to check and ensure this was listed in the system for you.

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From there I can check the contacts for you, but the email contacts you have listed for this team and also the generic emails from Fiona do look to be valid on our end. The Telstra Broadband Protect is our security package that you can have activated on your account. If this is not required then my colleagues in our Live Chat team can have this cancelled for you 24/7 via: I'm glad to hear that this service is working correctly and if this is active you should be able to access your My Account service and see your account information there. This can be located at.

Hi DingoDan Thanks for your reply. I gather you're a mod - could I first request the NBN order number I inadvertently copied in to one of the later sentences of my long post be removed? A bit late now but better late than never.

Second, do I understand, then, that Telstra Protect has (a) not automatically been applied to our order and is something we'd have to ask to be added? OR, (b) that 'we've' somehow 'ordered' Telstra Protect? Because, you see, this was one of the 'Flags' for me. The fact that the second email stated: 'Your Telstra Broadband Protect order 1-xxxxxxxxxxx is now complete'. We didn't placeany order for Telstra Broadband Protect.

A Telstra Complaints Manager (WE HOPE he's a Telstra person) cancelled an original order (see next sentence) and - we'd understood from the limited information given - just resubmitted a replacement order. In fact, we simply weren't told what order it was that was being cancelled. The 'Complaints Manager' gave us to understand this order was not the order we'd placed with Telstra - but some order Telstra had placed with NBN! Can you see why I'm anxious??

Cheers ausgumbie.

We had a call last night. I answered the phone as it came up as 'Private Overseas'. Because all my famiy are in South Africa, obviously I answered it. The person also said they were from Telstra and whatever we had been downloading was affecting their 'server' and they were going to disconnect my internet service in one hour. I hung up the phone and they immediately phoned back.

I told my husband to take the call as I couldn't be bothered. Well, this person started abusing my husband on the phone saying that he was going to come to our house and beat my husband up because I had hung up on him!

The scary thing is that he had our address as he repeated it to my husband. I don't even want a land line because of this exact thing but I have to have one in order to have the internet service! I got an overseas call around 4pm this afternoon. Caller was male and sounded Indian. He told me that he was from Telstra and that Telstra had detected a problem with my internet and would have to close my internet connection down. When I asked what was he talking about, he replied that Telstra had detected corrupt files on my computer.

I told him I did not believe he was from Telstra, to which he said he was. I then asked to speak to a higher supervisor from Telstra in Australia. I heard him speak to someone telling them of my request. A different guy came on to the phone. I asked for his name. I already thought the call was a scam because in my dealings with legitimate Telstra personnel they usually check my personal details first and already know my name.

The guy never gave his name, I also said I asked to speak to a supervisor in Australia. He became aggitated. I told him they had called me. I should be the one aggitated and that I believed the call to be a scam. He then yelled down the phone at me and said: 'Who told you? Who told you?

You need to go to your computer now!' I don't react too kindly to someone yelling at me down a phone line especially when they have interrupted me with their call. I said again I blieved them to be scammers and that I would be reporting them and hung up. I rang Telstra and alerted them to the call. In this instance the scammers did not get someone who came down in the last shower, I am well aware of these scams and will certainly not entertain their wishes or their temper tantrums!

I am now letting my friends and family know of this current scam. Had a call today, saying they were a Telstra Service Center and that hackers had gotten into my computer and that my computer was sending out messages to their center and was mucking it up.

They said it was a matter of urgencey and that I was going to be disconected if I didnt follow their instructions. So I asked who I was talking to, and who are you.once again Christina from Telstra and the reason was repeated. I asked where she was, and she answered Melbourne. I asked for Id number she wanted to know why.I asked to speak to a superviser and another indian man was put on telling me the problem is with my computer.I asked him the same questions, and he said he was in Melbourne Telstra Service Center. I could here a room full of people, sounding very Indian. So I said I dont believe you, he asked why.and I said because every body seems to be Indian.in which he then launched into a rant, can an Indian only talk to an Indian, I said what?

And he repeated it with a raised voice several more times almost yelling.I hung up and rang Telstra, it wasnt them, nothing wrong with my computer, they would not ring like that, no verification of my account name, date of birth etc. They also told me that what they had been saying is not possible. Anyway its getting handed up to the right people to follow up on what is happening. Wow, I cant believe people actually say they are Telstra. So just thought I would report for everyone else to have a heads up.and I see some other peples experiences are very, very similar. Oh, I would like to add I'm not racist, I am just aware of overseas scammers.thats why I questioned the accents. G'day MegWill and welcome to crowdsupport.

Well done on your part. BTW, there's nothing racist about what you hve said. The sad fact is that the vast majority of the issue is coming from Indian call centres.

I know several Indians I have worked with who are just as vocal about the scammers. My guess is that if the majority of call centres were, for instance in Mexico, the majority of the call scams would be coming from there. I think it's entirely possible that some of the legitimate call centres are unknowingly providing resources for this sort of activity. Well, I just got another call from scammers saying they were with Telstra and are going to drop our bill price. I once again asked who you are and again it was Telstra also with an Indian accent.

I said Telstra doesnt make home phone calls like that.and there was just dead silence.and then she hung up. I feel like I am being targeted and I am sick of it. Why cant we be protected from this sort of thing. Something has to change. If its going to be like that then i wish all companies would stop using these overseas call centers. Absoulutely fed up.

It's very stressful to say the least as I am already trying to sort out another Telecom network that rang my mother (78yrs) with hearing aids and on heavy pain meds, and talked her into joining them. She actually thought they were Telstra! They are Business Class Telecomunications.

As soon as she joined them she couldnt understand why Telstra got cut off, so rang them to cancel it, and went back to Telstra with in a 20 day period. Thats how long it took to get put back on, but she had rung to organise that even earlier. Well 4 months down the track and she still getting bill for hundreds of dollar, puls added on late fees even though the bills dont arrive in time.

The modem had been sent back straight away and letters had been sent, with no answer. A complaint has been lodged with the Ombudsman, and ACA, but the stress for an elderly sick lonley person on a pension is just unforgivable. Something needs to change, we need to be able to lock the door on these theifs. I dont feel protected anymore. You wouldnt believe it.the phone just rang and it was another one.dumb founded!!!!

What do I do???? I had a call last night, originally an asian sounding lady told me that I had downloaded some file that had a virus. Being older and a bit slow really helped.

She then put me on to her supervisor, he insisted that he was from Telstra (even gave me a name 'Austin' and phone number , not many indians named Austin) He told me to type in 'TEAMVIEW' and he would walk me through the problem. For some reason 'alarm bells ' rang, I held him up for a while and then made an excuse and told him I would ring back. I immediately contacted my service provider 'Internode' they were very helpful and explained the scam and what he could have done if i had let him access my system with his 'TEAMVIEW'. Just had a call from some person, deap accent and hard to understand. Saying he was from Telstra. He said that my computer internet conection was going to be turned off in 2 hours because of a problem with my system. Fortunately I told him to F Off because he was a scammer, I then hung up.

I then jumped on here and found a whole heap of other people have had the same scammers. When are the authorities that be, going to stop this sort of crap for good? If it isn't one scam it's another. I reckon about 50 different scams are tried on me alone every couple of months.

Government and society have made it pretty Clear that we can't now have a normal life with out the internet. So it is highly frustrating that we have to put up with this crap from scammers day in and night out. If the Net ever Dies in the ass I won't Miss it. Unfortunately it's not just as simple as the authorities being able to do something about these calls. They are normally calls from obscure overseas places, generated by a computer program, and the originating source numbers are continually changing. Sure you end up with a Pete or John or Jody on the phone who can barely speak Englich let alone understand it or have ever been christened with a name like that, but local, Australian do not call registers etc. Can't prevent the calls happening I'm affraid.

And on it goes!! Just wish I had seen this site beforehand - I wasn't as creative with my responses. This guy (from Telstra's sub-continent) said he was located in South Victoria (bit of a giveaway huh). Gave me his phone number which turned out to be the same as the guy who rang from 'Microsoft Windows'. Geez.my pc must be an absolute mess.I've got 'errors', I'm going to be disconnected, my security is at risk blah blah blah.

I do feel sorry for the people who get sucked in by these morons. I just got a call (what was clearly an Indian call centre) saying that I had downloaded viruses that is affecting Telstra's Bigpond service and if I didn't let them help me they would cut off my Internet service immediately. They then wanted me to go to a site called TeamViewer.com and give them remote access to my computer. Clearly a scam and one that Telstra should do what you can to protect people from. In the background I could hear dozens of people reading the same script to others. If you are unsure. Hang up and call Bigpond.

WARNING – Today I received a call at home from private number “We are calling from Telstra regarding your internet account” “We are about to disconnect your internet because your computer appears to have a virus and is sending malicious files and viruses” “We can show you what the problem is if you log into your computer” “Press the windows button (button with flags) and the letter R at the same time (Run box appears)” “Now in the Run open box type ‘eventvwr’ ” “Now the event viewer box appears. Well spotted Anes, and welcome to Crowdsupport. The file they were going to get you to download would also have given them complete access to your computer, and there's a good chance that they would have loaded a package of ransomware on your PC, which requires quite a bit of effort to remove (I've done this for people who have been caught out) The first thing to note is that there is absolutely NO WAY anyone can just ring you out of the blue and tell you your PC has a virus. It simply cannot be done.

Also, AFAIK, Telstra NEVER ring with a private number. In respect of your last paragraph, There are legitimate and hard working overseas call centres, but it's an ongoing problem. I'm more worried about 'data sovereignty' (do a google search), because crooks and thieves (and feel free to call them such if you get another call) will always be with us. Thanks for the heads up, and make sure you also alert your freinds and family. The more people become aware, the harder it will be for the crooks to make a living. I had a call, reportedly from Telstra, to check if I am getting 'the best value'. The number shown was not, as often' 'Unknown' but was from 08 6228 4014.

After I terminated the call I tried to ring the number to check that it was Telstra, but the number would not ring. Is this a 'real' call, or was it a hoax, now cleverly displaying a local number (if that's possible).

The problem with these hoax calls is that the real Telstra is unlikely to get to have a reasonable conversation due to the number of hoax calls. Maybe telstra needs to come up with some way of proving they are who they say thay are, like we do (DOB - Secret question etc). The 'Telstra' internet problem Scammers seem to be targeting Geelong area at the monent. They sometimes show as a blank number but have a local (forwarding Number) that they answer on using the term 'Telstra Technical Support' I have been ringing back these people repeatdly and they get very abusive.

To test their verasity ask them for there telstra ID, the will probably use d25896 which is a not valid number. They go by the names Mark Gibson or Ron White Whatever you do don't believe them and do nothing other than perhaps not hanging up the call but just leaving it for ten minutes and go back and ask a question then leave it again for a while. If a Telstra official want to get the number they are using for the forwarding i will be happy to provide it to you contact me at any time.

I purchesed the new Telstra Gateway Max today and needed support for telstra to set it up. After the the inital setup was done. I called back to get support to configure the network sharing features. But the lady I got couldn't help me and said that she will get someone to call me that could assist. 15 mins later I get a call from teltra saying that they need to configure my computer because it has a virus on it and it's affecting the new modem.

So I do as they say and type in this Teamview remote access. Not long after that that are asking that pay a once off payment of $5.99. Reluctantly but agree. I start filling the information forms then it clicks ' this is a scam' this information isn't secure. I start deleting the information of the form and the guy on the phone asks what am I doing.

I told him that this isn't right and hang up. They ring straight back and I tell them that I will contact Telstra tomorrow and sort it out. They were in my PC for about 10mins. What do I do now?

I have recieved an email from western union thanking me for registering with them. But I haven't!! Please advise what I should do from here. G'day 76-ski350, and welcome to crowdsupport. WOW, talkabout bad timing, but good that you caught it before it went further.

OK, first thing I beleive you should do is get a really good anti-virus program is one, but there are others. The reason I suggest getting a new anti-virus program is that they may have disabled or otherwise compromised whatever anti-virus you already have, and we need to make sure, so getting a new one might will defineitely be worht it. DO FULL SCAN OF YOUR PC, since they were on it, we don't know what package, if any they dumped on it.

What credit card information did you supply? If you DID supply credit card information, IMMEDIATELY CALL YOUR BANK AND EXPLAIN. They will be VERY COOPERATIVE (this happened to a friend of mine, and we actually got a refund from AMEX). Lastly, if there is a contact from Western Union (and please, please be sure that it IS Western Union), contact then amd explain. DO NOT COMMIT TO MONEY WITH ANY OF THEM. Let us know how you go, and feel free to follow up here, and we will try to help if they compromised your PC. I WOULD SUGGEST THIS GETS ESCALATED IN TELSTRA, BECAUSE THE JUXTAPOSITION OF YOU GETTING SUCH A CALL WITHIN 15 MINUTES OF YOU CALLING FOR TECH SUPPORT NEEDS LOOKING AT.

Wrote: I purchesed the new Telstra Gateway Max today and needed support for telstra to set it up. After the the inital setup was done. I called back to get support to configure the network sharing features. But the lady I got couldn't help me and said that she will get someone to call me that could assist. 15 mins later I get a call from teltra saying that they need to configure my computer because it has a virus on it and it's affecting the new modem. So I do as they say and type in this Teamview remote access.

Not long after that that are asking that pay a once off payment of $5.99. Reluctantly but agree.

I start filling the information forms then it clicks ' this is a scam' this information isn't secure. I start deleting the information of the form and the guy on the phone asks what am I doing.

I told him that this isn't right and hang up. They ring straight back and I tell them that I will contact Telstra tomorrow and sort it out.

They were in my PC for about 10mins. What do I do know? I have recieved an email from western union thanking me for registering with them. But I haven't!! Please advise what I should do from here. That sounds really bad, I'm about to send you a private message to get details about this so I can forward them on.

I would like to second Wanglese's advice in his post also, and definitely keep an eye on your credit card transactions just in case. I had a call exactly the same not 30 min ago.

I knew it was a scam but to keep up apperances i sounded very troubled that my system was doing that but i could not get to the computer right now to sort it out. They were adiment i have it fixed. I pleaded with them to give me a number to call back on as i was in the middle of something important but i was scared that i had someone hacking my system and getting all my data. After a few min Janie Smith gave me the number to call back on and ask for her to rectify this issue.

(02) 80067900. Doing a reverse lookup came up with no results. Now she will be waiting by the phone for me to call back urgently Being in IT i see a lot of these types of scams and in some cases i can see how people would fall for it. If people can get as much information about these places as possible and get it out there maybe one day it can be limited.